Cancellation & Refund Policy
- If the User wishes to cancel an order, a cancellation request form must be submitted on Dalby Dress Hire’s email as soon as possible. No cancellation fees will be applied when cancelling a booking more than 14 days prior to the start of the rental period. When cancelling within 7 days of your rental period, a $10.95 cancellation fee will be applied and a fee of $7.95 will be applied when cancelling between 7 days and 14 days prior to your rental period. Once the item has been dispatched from Dalby Dress Hire premises the order cannot be cancelled.
- Whilst Dalby Dress Hire will make every effort to process a refund/cancellation as quickly as possible, the refund process can take approximately ten to twenty (10-20) working days dependant on the independent processing time taken by the User’s credit card provider and the User acknowledges that Dalby Dress Hire has no control over such Credit card issuers processes.
- Dalby Dress Hire may cancel these terms and conditions or cancel the delivery of Apparel at any time before the Apparel is delivered by giving written notice. On giving such notice Dalby Dress Hire shall repay to the User any sums paid in respect of the Price. Dalby Dress Hire shall not be liable for any loss or damage howsoever arising from such cancellation. In which event Dalby Dress Hire will issue the User a full refund of the dress rental cost, minus the shipping cost.